Frequently Asked Questions
General Platform & Account
Who can register on the platform?
Only businesses with valid trade licenses, GST/VAT numbers, or dealership registrations.
How do I create an account?
You can sign up by providing your company details, tax ID, and business license documents for verification.
Is there a membership fee to join?
No, as an early bird subscriber, there are no membership fees or hidden charges.
Products & Catalog
What types of auto parts are available?
OEM, electrical, mechanical, body parts, lubricants, and accessories across multiple vehicle categories.
Can I search parts by vehicle model or OEM number?
Yes, you can search using VIN, OEM numbers, cross-references, or vehicle model/year.
Do you offer genuine OEM parts as well as aftermarket options?
Yes, the platform provides both, clearly labeled.
What if I don’t find the part I need?
You can raise a request/quotation and suppliers will respond with availability.
Pricing & Payments
Are prices wholesale or retail?
All prices are wholesale/B2B and may vary based on order volume.
Which payment gateway powers card payments?
We process card payments through Nomod, a PCI-DSS compliant payment provider.
Do prices include taxes and shipping?
Taxes and shipping costs are calculated at checkout based on your location.
What payment methods are available?
Bank transfer and credit/debit cards.
Can I get credit terms?
No option for credit terms available at this stage.
When do I receive settlements/payouts?
Card payments captured via Nomod are settled to your bank account in 1–3 business days, depending on your bank and region.
What cards and wallets are supported?
Visa, Mastercard, and Apple Pay / Google Pay may be available in supported regions.
Is my payment data secure?
Yes. Transactions run through Nomod’s PCI-DSS compliant systems with tokenization and 3D Secure where applicable. We use SSL across the platform.
Who do I contact for payment issues?
Reach out to our support team. Write an email to info@deexn.com.
Ordering & Shipping
Is there a minimum order quantity (MOQ)?
MOQs vary by supplier and product category.
How long does delivery take?
Standard delivery timelines are 7-10 days, depending on location and supplier.
Do you ship internationally?
Yes, platform offers international shipping.
Can I track my order?
Yes, real-time tracking is available once your order is shipped.
Returns & Warranty
Can I return parts if they don’t fit?
Returns are accepted if the part is unused, in original packaging, and within 7 days.
What if I receive damaged or defective parts?
You can raise a claim with photos/videos within 7 days. Refunds or replacements will be processed.
Do products come with warranty?
Yes, warranties depend on supplier and product type.
Supplier & Partner Questions
How can I become a supplier on the platform?
Register as a vendor, submit your business details, and complete the verification process.
Are there fees or commissions for suppliers?
No, Deexn does not charge any fee/commission from the vendors.
Can suppliers manage their own inventory and pricing?
Yes, suppliers have dashboards to update stock, pricing, and offers in real-time.
Technical Support
Is customer support available for order issues?
Yes, our support team is readily available via email and phone to assist you with any order-related concerns.
Can I integrate my ERP/inventory system with the platform?
Yes, APIs and integrations are available for large distributors and manufacturers using premium services.
Is my business and payment data secure?
Yes, we use SSL encryption, secure payment gateways, and comply with data protection regulations.
Do you provide assistance with vendor onboarding?
Yes, we do. Our team supports you throughout the onboarding process to ensure a smooth and seamless experience.